Associate Account Advisor (Irving, TX)

Irving, TX
Full Time
Sales and Customer Service
Entry Level

Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. With 50+ years of engineering excellence and more than 30,000 systems installed globally, we’re known for breakthrough results, unmatched reliability, and unwavering customer commitment.

Our legacy is strong, our technology is exceptional and we’re just getting started.

Fotona is seeking Associate Account Advisor to join our team based at our US headquarters in Irving, Texas. This newly created role will be a key team player in the Service Department leading the extended warranty, service agreement, and periodic maintenance sales initiatives, while also driving revenue through trainings and equipment-related product sales including handpieces, scanners, and accessories. This role will also provide support for our customers around the US. 

In this role, you'll be the key driver in boosting sales across both service and product offerings for our high-end medical equipment. You'll connect with a large portfolio of existing customers weekly, while also actively engaging new prospects through outreach, lead follow-up, and qualification efforts. This involves monitoring of contracts, maintaining a call log, and detailed documentation to share best practices with the larger customer service team. Beyond sales, you'll be trained to diagnose basic laser system issues and will provide essential support during our transition to a new ERP system, ensuring accurate contract data entry. 

This person will succeed in the role by employing a strong combination of exceptional customer communication, team collaboration, technical aptitude, and dedication.

Key Responsibilities: 

Revenue Generation & Account Management 

  • Drive Revenue Growth: Accelerate sales across a comprehensive portfolio, including extended warranties, service agreements, periodic maintenance, specialized training, and equipment-related products (Laser handpieces, scanners, and accessories). 

  • Proactive Account Retention: Monitor active contracts to strategically engage existing customers regarding renewals, upgrades, and complementary offerings. 

  • High-Volume Outreach: Maintain a consistent pipeline by managing 150 to 250 outbound touchpoints per week with existing customers, meticulously documenting interactions to optimize account management. 

  • New Business Development: Conduct high-volume cold outreach to dental practices, medical practices, and med spas to identify and capture new business opportunities. 

Lead Management & Sales Strategy 

  • Lead Qualification: Execute prompt and effective follow-up on all incoming leads, qualifying prospects to maximize conversion rates. 

  • Consultative Selling: Identify key decision-makers, map internal buying processes, and assess prospects' unique business needs to recommend tailored Fotona solutions. 

  • Market Expansion: Actively source new business opportunities through targeted prospecting, inbound lead management, virtual presentations, and strategic networking. 

Leadership & Continuous Improvement 

  • Team Mentorship: Lead and mentor junior representatives within the department, fostering a collaborative, high-performance culture and supporting professional development. 

  • Performance Analysis: Analyze successful outcomes and setbacks to establish best practices, refine sales strategies, and drive continuous improvement. 

  • Brand Ambassadorship: Represent Fotona, LLC with the highest level of professionalism, communication, and organization to build long-term trust and loyalty across a growing customer base. 

  • Technical Troubleshooting: Perform core technical support functions, including diagnosing and resolving basic laser system issues (comprehensive training provided). 

  • System Integration Support: Assist in the organization’s transition to a new ERP system, ensuring the accurate entry and migration of critical contract data. 

  • Product Expertise: Commit to continuous learning and professional development to maintain expert-level knowledge of Fotona LLC’s evolving product suite and service offerings. 

Skills and Abilities:

  • BE MOTIVATED: You demonstrate a proactive approach, and an ability to work well with little direct supervision achieving and exceeding sales targets.
  • BE COMMUNICATIVE: You are an active listener and a clear and articulate speaker who has the ability to interact effectively with doctors, their staff, and technical personnel.
  • BE CURIOUS: You have an aptitude with technology and electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude with strong problem-solving skills and a knack for troubleshooting.
  • BE ORGANIZED: You're good at planning your work, staying organized, and prioritizing tasks to meet deadlines. You get a lot done without wasting time or resources.
  • DEMONSTRATE FOLLOW THROUGH: You're determined and don't give up easily, even when faced with challenges. You prioritize keeping your promises and commitments.
  • BE ENTHUSIASTIC: You exhibit passion and excitement over the work and have an infectious can-do attitude.
  • BE A LEADER AND TEAM PLAYER: You reach out to peers and cooperate with supervisors to establish a collaborative working environment that shares best practices.
  • SET HIGH STANDARDS: You have a track record of working hard, creating and executing on continuous improvement opportunities, and you demonstrate how to do the right thing, even when it’s difficult.

Requirements: 

  • 2+ years of experience in sales, customer service, or a related field preferred; high-potential recent graduates with strong communication skills and a demonstrated interest in sales will also be considered.  
  • ​​​​​​​Proven ability, or strong demonstrated aptitude, to drive revenue growth through selling service agreements, warranties, maintenance programs, or related product offerings. 
  • Experience with lead generation, qualification, and high-volume outreach including cold calling. 
  • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day; ability to work at a computer and sit for extended periods.
  • Ability to commute to and work from our Irving, Texas headquarters, Monday-Friday, 8am-5pm CT 
  • Bachelor’s Degree required. 

Compensation:

  • Base salary, plus highly competitive commissions.
  • Comprehensive benefits package including Medical, Dental, FSA/HSA/HRA Options, Vision, Life, AD&D, LTD, STD, and 401(k) with company match.
  • Opportunity to develop and grow a career within a fast-growing and industry-leading company.

*Fotona is proud to be an equal opportunity employer.
*We celebrate diversity and are committed to fostering an inclusive environment for all employees. 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*